If the private key is missing, I have some STRONG advice for you: stay away from crypto! Most likely 99% of people get their money stolen because they leave their private keys behind on a website. This only happens when you get scammed. Good news is that 99% of people who lose their money online find it within a week or less. Don’t be an idiot and risk your life savings if you don’t know what you’re doing 😉 It’s shockingly common.
Lastly — If I can help with anything at all related to this, feel free to contact me on twitter or email me directly via my contact form!